Towards the end of June, I called the Dish Tech Dept. to report my satellite television service was not working properly. I told them that I couldn’t get more than half of my channels and asked if they knew why. Indeed, they did. Hurricane in Florida. Or maybe that time it was because it was raining. One or the other. I called again. Hurricane in the Gulf of Mexico. Or maybe rain. One time they asked me if it was cloudy. I told them I live in Ohio Valley and that it’s often cloudy but that my satellite dish has always worked when it was cloudy before. I also told them my neighbors had Direct TV and had no problems with clouds, rain, hurricanes in Florida, or yellow waxy buildup on their kitchen floor. I called yet again. I talked with a nice woman. We did some diagnostics and re-booted the receiver. I had a working satellite for about 2 hours.
I’ve called every couple of days since June 29th. Monday, I talked with a techie who knew what he was doing. After about an hour on the phone with him, he concluded either my receiver had a bad connection point or something was wrong with the dish. He scheduled me for a service call today after asking my preference for either 8 to noon or noon to 5. I complained about the window. He apologized, but… I called customer service and complained. I was told, essentially, “Fine, lady, how about noon to two?” I agreed. Someone called last night to confirm my appt. for noon to five. I said, no, noon to two. We went rounds. I talked to supervisors, etc. etc. Noon to two.
I arrived home at 11:55. At 2:10, I called and was unceremoniously told my window was noon to 5, but the tech was running late. I burst into flames. (This will prove prophetic, later.) No good. I called Customer Service and ranted about a month of no service, general dicking around, and now this. Eventually, I wrangled a $49.99 service call credit. I made my beach packing list. At 4:40 I called. The tech was on his way. I should call back in 20 minutes if he wasn’t there. Yeah yeah yeah. I decided to cook an early dinner. The phone rang in the midst. It was not the Dish Network, it was Putnam General Hospital who is perturbed at me because my ex-husband had not yet paid a lab bill. I wished them well and hung up just as the frying pan burst into flames.Continue reading