Dear Don

Dear Don,

Do you really want to help? Really? Perhaps you might look at the “cutting costs” part of Appalachian Power’s, ahem, “commitment.”

Once again, my power is up and down like a yo-yo today. This is a regular occurrence – day in and day out. I talked about this yesterday when my power went out for no apparent reason. Here I am today, again, talking about it still. Are we really in this together? Does your power go up and down all day long every day? I bet not.

This problem predates the Derecho by months and years. Perhaps all that cost cutting including reduction of personnel has something to do with the fact that Appalachian Power linemen were mournful sad when they looked at the neglected right-of-way that houses the pole that serves my house. Although they were right there and could see what a mess it is, they couldn’t do anything about it. I was instructed to formally request attention to the right-of-way.

Funny that. I can report an outage online with nothing but my phone number, but to request attention to the underlying problem of my frequent outages, I have to provide my account number. Since I pay my bill on time, I don’t have one laying around. Trying to get the number online has been difficult as the server keeps resetting. Perhaps the server farm is served by AEP and their power is yo-yo-ing.

So, Don, I’d appreciate it if you’d get somebody out here to tend to that right-of-way. I’d do it myself, but your website says that you don’t want me to because you’re awful concerned about my safety. I’m betting the real reason is that you think I’d sue the pants off of you if I got hurt. You’re probably right.

I thought you might want to take a gander at how well the company has profited with all that cost cutting and profit guarantee stuff going on.

I hear tell that it’s likely Appalachian Power will request another rate increase to pay for the damage from the Derecho.  I also hear tell that y’all have an agreement with the state that guarantees a profit.  I wonder how many folks doing business in West Virginia would love the guarantee of a profit?  Why, Don, with a guarantee, you can provide people with truly terrible service and still satisfy the shareholders.  Isn’t that nifty?


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